Sustainment Analyst L2
Core
L2 Sustainment Analyst supporting supply chain software solutions (Warehouse Advantage, Infios One) by resolving technical incidents and assisting users.
Role type
L2 technical support analyst
Builds
Supply chain software platforms and third-party tools
Domain
Supply chain technology / Warehouse management systems
Deliverable
client delivery
Required skills
technical incident analysis, root cause analysis, SQL/Oracle database knowledge, Windows OS concepts, network concepts, programming logic interpretation, documentation research
Preferred skills
WMS/logistics knowledge, Korber One platform experience, K.Motion app experience, programming languages, English/Spanish
Responsibilities
answer user inquiries via phone/email/tickets, analyze incidents to find root causes, consult technical documentation and test in environment, create training materials for the team, support service level agreement management
