Global Services Team Leader
Core
Lead APAC Enterprise Operations for Feedonomics, managing technical quality, client escalations, and team performance for e-commerce data feeds.
Role type
Senior IC Global Services Team Leader (APAC)
Builds
Production e-commerce product feeds and data integrations for enterprise clients
Domain
E-commerce / Digital Marketing / Data Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Leadership of technical teams, Root-cause analysis, Data import troubleshooting, Attribute mapping (XML, delimited, API), Feed optimization, Strategic business reviews, CRM software proficiency, Excel/Google Sheets
Preferred skills
Digital marketing/e-commerce performance, Social media platform expertise, Bachelor's degree in Business/CS/Marketing
Technologies
Salesforce, Toggl, Monday.com, XML, API
Responsibilities
Oversee technical quality checks and coaching for Feed Managers/Support Specialists, Handle client escalations and root-cause analysis, Review and analyze client reports, Evaluate processes for productivity improvements, Troubleshoot data imports and attribute mismatches, Configure attribute mapping across file types, Provide weekly performance reports to leadership, Collaborate on paid search and affiliate feed requirements, Participate in Strategic Business Reviews
Seniority
Senior, hands-on IC with leadership responsibilities