Customer Service Representative
Core
Respond to high-volume phone calls and emails to assist pet parents with policy changes, claim inquiries, and coverage options for pet insurance.
Role type
Customer Service Representative (Contact Center)
Builds
Customer support for pet insurance policies and claims
Domain
Insurance / Pet Health
Deliverable
client delivery
Required skills
Phone call handling, email response, policy procedure knowledge, claim review, multitasking, software navigation
Responsibilities
Respond to 70-90 phone calls per day, answer customer emails, assist with policy adjustments, review claims, handle emotionally challenging situations
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