International Distributor Operations Specialist
Core
Support international distributors with operational processes, data accuracy, and warranty management for diabetes technology products.
Role type
International distributor operations specialist
Builds
Operational support for global distributor network and product lifecycle data
Domain
Medical device / Diabetes technology
Deliverable
dashboards & analysis
Required skills
CRM management, distributor support, sales tracing, warranty management, RMA coordination, data reconciliation, cross-functional collaboration
Preferred skills
MedTech experience, international distributor support, additional language fluency
Technologies
CRM, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)
Responsibilities
Support international distributors with access to and use of the International Distributor Portal (IDP), including account creation, access management, training, and compliance tracking. Manage distributor enquiries received through the International Tech Support mailbox, ensuring accurate and timely responses. Distribute, collect, and process sales tracing reports from international distributor partners. Complete monthly sales tracing uploads into the CRM system to maintain accurate device warranty records. Investigate and resolve sales tracing discrepancies in collaboration with distributors, Finance, and internal stakeholders. Support warranty management processes and ensure CRM data remains accurate and up to date. Maintain the RMA tracker in partnership with Supply Chain and international distributors. Coordinate return material authorisation activities, including return labels and documentation. Review RMA packing lists and verify that replacement device serial numbers are correctly recorded. Partner with internal teams and distributor partners to resolve data inconsistencies and maintain system accuracy. Upload and quality check sales tracing, warranty, and product placement information within CRM. Investigate data issues and ensure records are complete, accurate, and reliable. Maintain records of cross-border product transfers and update relevant systems accordingly. Collaborate with Accounting, Customer Care, Finance, Quality, Supply Chain, and GPMS teams to reconcile reports and resolve operational challenges. Act as an operational point of contact for warranty and product placement enquiries. Support the enhancement of distributor reporting and reconciliation processes. Deliver accurate and timely operational reports to internal stakeholders.
Seniority
Mid-level, individual contributor