Director Customer Success
Core
Lead the international Customer Success organization for enterprise B2B SaaS cybersecurity customers across EMEA, APAC, and LATAM, focusing on adoption, value realization, and risk management.
Role type
Senior IC Director of Customer Success (People Leadership)
Builds
Customer success execution, team leadership, and regional account strategy for enterprise clients
Domain
Cybersecurity / Enterprise B2B SaaS
Required skills
People leadership (managing managers), strategic account management, cross-functional leadership, data-driven decision making, cybersecurity domain expertise, executive stakeholder engagement, global team management
Preferred skills
International market leadership (EMEA/APAC/LATAM), technical adoption guidance, AI tool fluency
Technologies
AI-enabled tools
Responsibilities
Lead and develop a geographically distributed Customer Success organization; Directly manage senior CSMs and a Manager overseeing down-market segments; Establish standards for proactive engagement and risk management; Inspect account health and customer risk; Build trusted relationships with customer executives; Partner with Sales and Account Management on retention and growth; Represent regional customer needs to Product and Enablement teams.
Seniority
Senior, hands-on IC with people leadership