Senior Underwriting Operations Technician (Bermuda)
Core
Senior operations technician ensuring accurate data capture, processing, and control for Chaucer's insurance business at Lloyd's, supporting underwriting teams and managing third-party partners.
Role type
Senior IC underwriting operations technician
Builds
Operational data integrity and reporting for Lloyd's insurance market clients
Domain
Insurance / Reinsurance / Lloyd's Market
Deliverable
dashboards & analysis
Required skills
Insurance underwriting operations, SLA management, CRM/KPI monitoring, data enrichment, root cause analysis (RCA), policy history management, pricing model completion, financial variance analysis, compliance with Terms of Business Agreements, liaison with brokers and underwriters
Preferred skills
Experience with Chaucer systems (Charisma, Velonetic), UAT support, procedure manual maintenance, analytics on premium/losses/commissions
Technologies
Chaucer, Charisma, Velonetic, CRM systems
Responsibilities
Monitor dedicated mailbox and answer queries within SLA; Complete daybook entries and Wizards; Attach slips and enrich data; Check entries and investigate anomalies; Coordinate exception reports using RCA; Liaise with Business Partners and technicians; Maintain policy history and file organization; Complete pricing models; Prepare weekly reports; Assist in updating procedure manuals; Answer queries from outsourcing team; Support underwriting daily tasks and UAT; Identify operational streamlining opportunities; Perform analytics on premium, losses, and commissions; Verify collateral amounts and follow up on letters of credit; Support compliance requirements; Assist ad hoc requests from leadership.
Seniority
Senior, hands-on IC