Student Experience Automation Manager
Core
Define and maintain structural and procedural frameworks for omni-channel automation delivery across the student lifecycle to support student engagement.
Role type
Senior individual contributor automation operations manager
Builds
Complex, data-driven automations connecting engagement channels and data sources
Domain
Education technology / Student lifecycle management
Deliverable
production ML models | product features
Required skills
Automation operations, systems enablement, omni-channel campaign management, complex workflow design, logic frameworks, data integrity, testing methodologies, QA processes, cross-system integration, roadmap prioritization, mentorship
Preferred skills
None stated
Technologies
None stated
Responsibilities
Define and maintain operational standards, logic frameworks, and QA processes for automation; Lead planning, design, and implementation of complex, data-driven automations; Own design and execution of complex, cross-system automations; Serve as technical owner for pilot initiatives; Partner with data governance to ensure integration integrity and compliance; Collaborate with analytics to refine automations based on performance trends; Support cross-channel delivery teams with QA alignment and workflow documentation; Participate in roadmap and workload prioritization; Mentor Specialists and Senior Specialists; Maintain process documentation and build artifacts; Ensure compliance with privacy, accessibility, and data protection standards.
