Part-Time Customer Retention Representative - PM Shift (Remote)
Core
Retain customers by answering coverage questions, collecting delinquent payments, and reselling policy benefits via phone and mail.
Role type
Customer Retention Representative (Call Center)
Builds
Customer retention and premium collection for life/health insurance policies
Domain
Insurance / Customer Service
Deliverable
client delivery
Required skills
outbound calling, policy maintenance, business letter composition, independent judgment, bilingual Spanish, basic Microsoft Office, typing 30 wpm
Preferred skills
call center experience, insurance/sales experience, life/health insurance terminology knowledge
Technologies
Microsoft Word, Excel, Outlook
Responsibilities
Answer questions regarding coverage and premiums, compose business letters, make outbound calls to collect delinquent payments, resell policy benefits, record policyholder information
Seniority
Individual Contributor