NORMANDIE - Chargé de relations avec les publics (H/F)
Core
Handle public requests via multichannel support (counter, CRM, phone, mail) and assist individuals with over-indebtedness, account rights, and financial access.
Role type
Public relations officer (financial inclusion)
Builds
Financial education initiatives and public support services
Domain
Banking / Financial services / Social inclusion
Deliverable
client delivery
Required skills
Financial operations knowledge, over-indebtedness management, financial inclusion schemes, specific banking software, legal/regulatory knowledge
Responsibilities
Process public inquiries across multiple channels, guide customers on debt and account rights, relay field issues, participate in financial education actions, conduct market surveys
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