Customer Integration Manager (Customer Experience Program Management)
Core
Manage human spaceflight customer projects and contracts to ensure mission success and positive customer experience for commercial spaceflight services.
Role type
Senior Customer Integration Manager (Program Management)
Builds
Human spaceflight mission programs and commercial services
Domain
Commercial spaceflight / Human space exploration
Deliverable
client delivery
Required skills
Program management, Contract lifecycle management, Stakeholder coordination, P&L management, Contract negotiation, Issue resolution, Process definition
Preferred skills
International government contracting experience, Ambiguous environment navigation
Technologies
Contract management systems, Project management tools
Responsibilities
Oversee human spaceflight customer projects and programs; Manage and maintain customer contract terms, requirements, and deliverables; Serve as primary point of contact for customer contracts; Facilitate communication between internal and external stakeholders; Track and resolve customer issues or contract challenges; Coordinate invoicing milestones and fund receipt; Manage P&L for customer contracts; Support contract negotiations; Define or update customer program processes.
Seniority
Senior, hands-on IC
