Tech Lead - IT Service Management 4C
Core
Senior infrastructure engineer owning complex L2/L3 identity, endpoint, and enterprise application issues for global enterprises.
Role type
Senior IC infrastructure and end-user operations engineer
Builds
Durable documentation, SOPs, and reliable incident response workflows for distributed support models
Domain
IT Service Management, Identity & Access Management, Endpoint Security
Required skills
Active Directory administration, Entra ID management, Microsoft Intune endpoint management, PagerDuty operations, Windows endpoint troubleshooting, Azure administration, Delinea Privilege Manager, PowerShell scripting, SMB/NTFS permissions, hybrid identity integration
Preferred skills
Autopilot deployment, conditional access policy tuning, printer vendor management, legacy share modernization, RBAC implementation
Technologies
Active Directory, Entra ID, Microsoft 365, Intune, PagerDuty, Windows, Azure, Delinea, PowerShell, Exchange Online, Teams, SharePoint
Responsibilities
Own complex incidents from engagement through closure; Administer AD/Entra ID including MFA, sync, and access lifecycle; Support M365 services like Exchange, Teams, and SharePoint; Create and maintain SOPs, runbooks, and troubleshooting guides; Partner with security and app teams for high-complexity diagnostics; Provide Tier 2/3 support for Windows endpoints and enterprise applications
Seniority
Senior, hands-on IC