Analyste en intelligence d'affaires - Expérience client et conseiller
Core
Transform data into actionable insights to understand customer and advisor behaviors, measure journey performance, and identify improvement opportunities for the client experience.
Role type
Business Intelligence Analyst (Customer Experience & Advisor)
Builds
Dashboards, analytics solutions, and data-driven insights for the Client Experience Strategy team.
Domain
Financial services (insurance, savings, wealth management) + Digital analytics
Deliverable
dashboards & analysis
Required skills
Power BI, SQL, Google Analytics, Power Query, Power Automate, Data modeling, Exploratory analysis, Digital measurement principles, Agile methodology
Preferred skills
Python, Google Tag Manager, Artificial Intelligence concepts, Insurance/savings/distribution domain knowledge
Responsibilities
Develop and maintain Power BI dashboards and KPIs; Perform exploratory and ad-hoc analysis to identify trends and business opportunities; Implement and utilize digital metrics (cybermetrics) to analyze platform usage and user behavior; Measure customer experience via NPS and cross-reference satisfaction with transactional data; Act as an analytical partner to clarify needs and interpret results for stakeholders; Deliver solutions iteratively using an MVP approach; Collaborate with product, technology, data, and marketing teams.
Seniority
Mid-level (3-7 years experience)
