[C]-Business Analyst Level 4
Core
Lead and manage a team of 50-100 individuals to oversee KYC operations, ensuring compliance with card network regulations and delivering operational excellence for financial institutions.
Role type
Manager/Senior Manager – KYC (Team Lead)
Builds
Operational frameworks, SOPs, and governance structures for KYC processes
Domain
Financial Services / Banking / Payments
Deliverable
client delivery
Required skills
KYC expertise, leadership of midsized teams, BPO operations experience, AML knowledge, financial risk understanding, process design, SLA/KPI management, quality assurance, stakeholder collaboration, hiring and performance management
Preferred skills
24*7 work environment adaptability, process improvement implementation, agile mindset
Technologies
None explicitly stated
Responsibilities
Manage day-to-day operations as a skip leader, design operational frameworks and SOPs, manage SLAs and KPIs, oversee quality assurance programs, collaborate on reports and dashboards, handle RFPs and transition processes, conduct RCAs and TNAs, manage risk-performance, coach team leads, oversee reward programs, ensure compliance with card network regulations, oversee workflow and queue balancing, support client onboarding, participate in audits
Seniority
Manager/Senior Manager, hands-on IC with team leadership
