Operations Supervisor
Core
Supervise Front Office and Housekeeping teams to ensure efficient hotel operations, guest service standards, and room readiness.
Role type
Operations Supervisor (Front Office & Housekeeping)
Builds
Guest experiences, operational efficiency, and revenue optimization for hotel properties
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team leadership and coaching, Guest service management, Housekeeping operations oversight, Schedule assignment and productivity monitoring, Cash handling and audit compliance, Conflict resolution, Property management systems proficiency
Preferred skills
Marriott experience, Multi-department supervision, Bilingual (English/Spanish), Prior supervisory experience
Technologies
Hotel property management systems
Responsibilities
Supervise and coach Front Office and Housekeeping staff, Oversee guest check-in/check-out and room assignments, Monitor room inventory and optimize utilization, Ensure compliance with accounting and safety procedures, Conduct guest room inspections, Resolve guest complaints and service issues, Coordinate room readiness with Front Office, Perform administrative functions and assist in housekeeping duties during peak times