Sr. Associate - Customer Care - Voice 5B
Core
Guide small business customers through payroll setup, payment issues, and funding workflows while resolving disputes and ensuring funds move correctly.
Role type
Senior Customer Care Associate (Voice)
Builds
Payroll processing workflows and customer trust
Domain
Financial Services / Payroll
Deliverable
client delivery
Required skills
Customer Care, Customer Experience (CX), Data Analytics, Fraud Detection, Sales, Technical Support, Banking Capital Markets
Responsibilities
Guide customers through payroll setup, pay runs, corrections, and post-payroll tasks; Diagnose and resolve payment, debit/withdrawal, and direct deposit issues; Communicate complex workflow connections in plain language; Own customer issues from intake to resolution; Build trust by identifying business goals and de-escalating conflicts; Follow compliance requirements for regulated money-movement scenarios.
Seniority
Senior, hands-on IC
