Business Functional Analyst, Academic Operations
Core
Business and functional analyst supporting the strategic evolution of Academic Quality and Operational Excellence (AQOE) by serving as a subject matter expert for assigned platforms.
Role type
Business Functional Analyst
Builds
Operational systems and platforms for academic operations, policy, and procedure
Domain
Post-secondary education / Academic Operations
Required skills
Business analysis, Functional analysis, Requirements gathering, Process mapping, Stakeholder facilitation, Training development, System configuration, Governance practices, Change management, Documentation
Preferred skills
Post-secondary education experience, Public sector experience, Regulated environment experience, Academic operations knowledge, Scheduling processes, Curriculum processes, Quality assurance frameworks
Technologies
Enterprise operational systems, AQOE-sponsored platforms
Responsibilities
Serve as subject matter expert and business owner representative for assigned platforms; Facilitate requirements gathering with stakeholders; Translate business requirements into functional requirements and system recommendations; Develop and maintain training materials, process maps, and user guides; Deliver training and knowledge-transfer sessions to end users; Support ongoing platform stewardship, enhancements, and issue resolution; Collaborate with academic leaders and IT services to ensure system alignment with institutional objectives.