Analyst - Process Analytics - Supply Chain - Procurement 5B
Core
Manages the complete Product Quality Complaints (PQC) cycle from intake to closure, ensuring compliance, data accuracy, and customer resolution across product divisions.
Role type
Quality Analyst (Procurement/Supply Chain)
Builds
Customer resolution workflows and quality management systems
Domain
Manufacturing Quality / Procurement Operations
Deliverable
dashboards & analysis
Required skills
Data Integrity, Complaint Classification, Supplier Corrective Action Requests (SCAR), Root Cause Analysis, Quality Management Systems, Operational Quality Excellence, Compliance Monitoring, Cross-functional Collaboration, Cycle Time Management, Customer Communication
Preferred skills
PLM activities, Plant Operations Quality, Supplier/Outsource Manufacturing Quality control, Continuous Improvement, Risk and Variability Identification
Technologies
Enterprise Resource Planning (ERP), Microsoft Excel, Microsoft Visual Basic for Applications (VBA), Ariba, eSourcing
Responsibilities
Receive, log, and validate incoming quality complaints ensuring mandatory data fields are complete; Classify complaints by severity, product line, business group, and regulatory impact; Manage Sample Return and Product Return workflows; Process Intercompany Complaints and coordinate resolution across internal business units; Handle customer communications throughout the complaint lifecycle; Process Customer Accommodations with correct adjustment codes; Close complaints within stringent Cycle Time targets; Support peripheral scope including PLM activities, Plant Operations Quality, and SCAR; Lead and provide support to cross-functional teams on resolution of quality issues including product recalls and nonconforming materials; Provide support for the division's Quality Management Systems including ownership of corrective and preventive actions; Partner with division manufacturing sites to drive Operational Quality Excellence and continuous improvement; Assure compliance with external regulations, customer requirements, internal requirements, and industry standards.