Analyst - Data Governance and Quality 5B
Core
Manage and resolve customer product complaints, ensuring data integrity and driving root cause analysis to improve operational quality.
Role type
Analyst, Data Governance and Quality
Builds
Quality management systems and complaint resolution workflows
Domain
Manufacturing / Quality Assurance / Data Governance
Deliverable
client delivery
Required skills
Customer Complaint Management, Data Quality, Quality Compliance, SAP Knowledge, Root Cause Analysis, Regulatory Compliance, Supplier Quality Control, Process Improvement, Data Validation, Cross-functional Collaboration
Preferred skills
PLM activities, SCAR management, Operational Quality Excellence
Technologies
SAP, Riversand, Cloudera, Databricks, Azure, Oracle
Responsibilities
Receive, log, and validate incoming quality complaints ensuring mandatory data fields are complete; Classify complaints by severity, product line, and regulatory impact; Manage Sample Return and Product Return workflows; Process Intercompany Complaints and coordinate resolution across internal business units; Handle customer communications throughout the complaint lifecycle; Process Customer Accommodations with correct adjustment codes; Close complaints within stringent Cycle Time targets; Support peripheral scope including PLM activities, Plant Operations Quality, and SCAR; Lead and provide support to cross-functional teams on the resolution of quality issues including product recalls and nonconforming materials; Provide support for the division's Quality Management Systems including ownership of corrective and preventive actions; Partner with division manufacturing sites to drive Operational Quality Excellence and continuous improvement; Assure compliance with external regulations, customer requirements, and industry standards.
Seniority
Individual Contributor, Analyst
