Global Product Quality Complaints Associate
Core
Manage triage, prioritization, and investigation of product quality complaints to ensure safe and effective product delivery to patients.
Role type
Associate, product quality complaints management
Builds
Quality management system (QMS) records, CAPA plans, and compliance reports
Domain
Pharmaceutical manufacturing / Quality Assurance
Deliverable
client delivery
Required skills
GxP knowledge, complaint triage, CAPA development, regulatory compliance documentation, trend analysis, cross-functional collaboration
Preferred skills
Manufacturing site experience, deviation management, problem-solving, independent work, time management, AI tool usage
Technologies
Global complaints management system, QMS
Responsibilities
Manage triage of product quality complaints, support prioritization and categorization of complaints, investigate quality deviations, participate in audits, maintain quality documents, identify process optimization areas, support trend analysis, provide training and mentoring
Seniority
Junior to Mid-level, hands-on IC
