Senior Spa Training Manager
Core
A training manager responsible for developing and delivering education programs, coaching staff, and ensuring operational standards for a luxury spa and wellness center.
Role type
Senior Spa Training Manager
Builds
A high-standard guest experience and a skilled, compliant team for a luxury spa and wellness center.
Domain
Luxury hospitality / Spa & Wellness
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Curriculum development, on-the-job coaching, performance management, compliance auditing, retail training, succession planning, SOP creation, vendor management, data analysis, stakeholder coordination
Preferred skills
Longevity and wellness equipment expertise, consultative selling techniques, brand storytelling, service recovery strategies, cross-departmental collaboration
Technologies
Wellness/longevity equipment, digital marketing tools, training management systems
Responsibilities
Develop and deliver training curricula for therapists and support staff; conduct floor observations and provide real-time coaching; analyze guest feedback to drive service improvements; manage pre-opening training and onboarding; maintain compliance with health, safety, and brand standards; lead retail and upsell training initiatives.
Seniority
Senior, hands-on IC