Career Opportunities
Core
Front Line Manager leading voice-based customer care operations, managing teams, optimizing processes, and ensuring high-quality customer experiences.
Role type
Front Line Manager (Customer Care - Voice)
Builds
Customer care operations, team performance, and process efficiency for global enterprises
Domain
Business Process Outsourcing (BPO) / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team management, Customer-to-Customer/Business-to-Business account experience, Client relationship management, BPO/Call Center experience, Contact Center Analytics, Customer Analytics, Customer Journey Mapping, Data Analytics
Preferred skills
Generative AI knowledge, ServiceNow Certified Implementation Specialist - Customer Service Management
Technologies
ServiceNow
Responsibilities
Lead and manage customer care voice teams, handle client relationships, optimize customer care processes, ensure quality assurance and training standards
Seniority
Manager, hands-on leadership