Career Opportunities
Core
Front Line Manager leading Customer Care - Voice operations, managing teams and ensuring customer experience delivery.
Role type
Front Line Manager (Customer Care - Voice)
Builds
Customer care voice operations and team performance
Domain
Business Process Outsourcing (BPO) / Customer Service
Required skills
Team management, Client relationship management, B2B/C2C account experience, Customer Service, Customer Experience (CX), Contact Center Analytics, Data Analytics, Generative AI
Preferred skills
BPO/Call Center experience, High school graduate or higher, Bachelor's degree in Business Administration/Communication/Hospitality Management/IT/Marketing, ServiceNow Certified Implementation Specialist