Partner Success Specialist - Midwest
Core
Central point of contact for educators using Curriculum Associates' K-8 learning programs (i-Ready), providing proactive implementation support, onboarding, and responsive service to ensure successful program adoption and student growth.
Role type
Partner Success Specialist (Customer Success)
Builds
Implementation success for K-8 educational accounts using i-Ready platform
Domain
Education Technology (EdTech), K-12
Deliverable
product features
Required skills
Customer service, sales, or teaching experience; data analysis; relationship building; account management; Excel proficiency; Salesforce/Outlook usage
Preferred skills
K-12 educator background; Education Sales experience; Customer Management experience
Technologies
i-Ready platform, Salesforce, Microsoft Office Suite (Excel, Word, PowerPoint, MS365), Outlook
Responsibilities
Provide proactive implementation support and timely responsiveness to educators; onboard assigned accounts and establish implementation plans; utilize implementation health data to address concerns; guide educators in analyzing student performance data; fulfill ad hoc reporting needs; secure account renewals through relationship building; identify opportunities for product expansion; support territory pilot strategies.
Seniority
Individual Contributor, entry-to-mid level