Business Service Officer
Core
Lead a team of Support Professionals to modernize client experience and execute business functions within assigned branches.
Role type
Senior IC branch operations manager
Builds
Client service operations and support teams
Domain
Financial services / Wealth management
Deliverable
product features
Required skills
People management, coaching, conflict resolution, process improvement, budget tracking, strategic thinking, compliance knowledge
Preferred skills
Supervisory experience, talent development
Technologies
N/A
Responsibilities
Lead, mentor, and supervise a team of Support and Service Professionals; Facilitate interviewing, selection, and onboarding of new hires; Manage travel and entertainment expenses and budget forecasting; Identify and implement process improvements to drive efficiencies; Conduct one-on-one coaching meetings for career goal setting and performance management.
Seniority
Senior, hands-on IC