Senior Work Management Engineer
Core
Technical owner of an enterprise-wide Atlassian platform ecosystem, designing scalable workflows and automations to unify IT Service Management, project delivery, and strategic prioritization for a media company.
Role type
Senior Work Management Engineer (Platform Owner)
Builds
Enterprise Atlassian platform capabilities, workflow automations, integrations, and reporting dashboards
Domain
Media & Technology / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Atlassian platform administration and configuration, ITSM principles (incident, change, request, problem management), workflow design and optimization, API integration and automation frameworks, dashboard and reporting development, process enablement and governance
Preferred skills
Atlassian certification, ITIL 4 Foundation, GitLab and DevOps toolchain familiarity, server-to-cloud migration experience, agile/PMO practices
Technologies
Atlassian suite, GitLab, REST APIs, scripting, integration platforms, BI tools
Responsibilities
Design and optimize workflows and governance practices for ITSM processes, translate business requirements into scalable technical solutions, maintain platform standards and security, develop automation and integration capabilities, create dashboards and metrics for performance insights, support platform adoption and training
Seniority
Senior, hands-on IC
