Encompass Support Administrator
Core
Managing and optimizing the Ellie Mae Encompass LOS system to support mortgage lending operations, including input forms, business rules, and system integrations.
Role type
Encompass Support Administrator
Builds
Loan origination system configurations, input forms, business rules, and system integrations for mortgage lenders
Domain
Mortgage lending / Financial services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Ellie Mae Encompass Administration, Input Form creation, Business Rules development, Mortgage industry knowledge, Loan lifecycle management, Real estate lending regulations, System troubleshooting, Project management tools
Preferred skills
Encompass Web Experience, JIRA
Technologies
Ellie Mae Encompass, JIRA
Responsibilities
Design and implement change requests for Encompass settings and business rules; Troubleshoot and resolve system functionality issues; Evaluate system integrations to drive process-flow improvements; Act as an escalation point for support inquiries; Ensure updates do not adversely affect system performance; Maintain project management systems and meet deadlines.
Seniority
Mid-level, hands-on IC