Sales Operations Specialist
Core
Technical resource managing travel agency and advisor data within reservation systems and the Travel Advisor Center website to ensure data accuracy and integrity.
Role type
Sales Operations Specialist (Data & Systems)
Builds
Data integrity for global sales reservation systems, reporting dashboards, and analytics for Sales Leadership.
Domain
Cruise industry / Sales Operations / Business Intelligence
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Data management, system troubleshooting, reporting & analytics, data auditing, documentation, multi-tasking
Preferred skills
Salesforce proficiency, NVS platform experience, Tableau usage, Excel proficiency, cruise industry experience
Technologies
Salesforce, NVS, Tableau, Excel, internal reservation systems
Responsibilities
Manage daily requests to create and update agency/advisor information in reservation systems; Identify and merge duplicate travel agency and advisor profiles; Support Global Sales team data requests and resolve system accessibility/functionality issues; Develop and maintain reporting, dashboards, and analytics for Sales Leadership; Act as main point of contact for operational troubleshooting of reservations database and internal systems; Establish timely audits to ensure data integrity and manage remediation roadmaps; Run standardized weekly/monthly reports for senior leadership and create ad-hoc reports.
Seniority
Mid-level, hands-on IC