Senior M365 Engineer
Core
Lead the design, operations, and continuous improvement of the enterprise Microsoft Teams collaboration platform, ensuring stability, security, and user experience for a global organization.
Role type
Senior Microsoft 365 Engineer (Teams Specialist)
Builds
Enterprise collaboration platform (Microsoft Teams, Teams Phone, Direct Routing, Operator Connect)
Domain
Enterprise IT Operations / Microsoft 365 / Healthcare & Life Sciences
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Microsoft Teams administration (Chat, Meetings, Voice, Governance), Teams Phone & Calling Plans, Direct Routing, Operator Connect, PowerShell scripting, Microsoft Graph API, ITSM frameworks (Incident, Problem, Change Management), security and compliance concepts, technical documentation, mentoring
Preferred skills
Microsoft Copilot for Teams, Microsoft certifications (MS-700, MS-102, SC-300), Power Platform, Teams app integrations
Technologies
Microsoft Teams, Teams Phone, Direct Routing, Operator Connect, PowerShell, Microsoft Graph API, ITSM tools
Responsibilities
Own and manage Microsoft Teams services including Chat, Meetings, Channels, Apps, and Integrations; Design, configure, and support Teams Phone, Calling Plans, Direct Routing, and Operator Connect; Act as Tier-3 escalation for complex Microsoft Teams incidents, outages, and performance issues; Define and enforce Teams governance standards (policies, lifecycle management, access controls); Automate Teams administration and reporting using PowerShell and Microsoft Graph API; Mentor junior engineers and provide technical guidance on Teams best practices
Seniority
Senior, hands-on IC
