Nurse Team Lead, Patient Support Program
Core
Provide clinical guidance, peer leadership, and flexible nursing/case-management coverage to support patients across Canada within a Patient Support Program.
Role type
Senior individual-contributor nurse team lead (clinical resource)
Builds
Patient support services and care coordination
Domain
Healthcare / Specialty Pharmacy
Deliverable
physical/clinical work
Required skills
Clinical assessment, case management, care coordination, quality improvement, process improvement, workflow design, change adoption, audit readiness, continuing education
Preferred skills
Mentoring/coaching without management, quality assurance testing, user acceptance testing, bilingual communication (English/French), multi-province nursing registration
Technologies
Virtual meeting platforms, case management systems
Responsibilities
Provide day-to-day clinical guidance and coaching to Nurse Case Managers; Assess complex patient situations and guide escalation; Provide flexible nursing and case-management coverage across Canadian jurisdictions; Support clinical onboarding of new team members; Collaborate with patients, physicians, pharmacies, and internal partners to coordinate services; Review patient case documentation for completeness and alignment with standards; Identify workflow gaps and recommend improvements; Contribute to program projects and technology implementations; Support audit readiness and quality reviews.
Seniority
Senior, hands-on IC