VMO Performance Manager
Core
Overseeing the performance, health, and value delivery of strategic technology service providers within the Global Technology Organization.
Role type
Senior Vendor Performance Manager
Builds
Vendor performance frameworks, scorecards, and governance routines for technology outsourcing
Domain
Technology outsourcing and vendor management in the cruise industry
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Vendor performance management, SLA/KPI definition, corrective action planning, vendor governance, performance analytics, contract alignment, financial variance analysis, root-cause analysis, process standardization
Preferred skills
CPSM, CIPS, or equivalent procurement certification; commercial or contract management certifications (WorldCC/IACCM, CCM)
Technologies
None explicitly stated
Responsibilities
Create and operate vendor performance management frameworks; monitor provider delivery and contractual compliance; lead corrective action planning; coordinate vendor governance forums; own vendor performance data modeling and reporting; analyze cost, service levels, and risk trends; collaborate with procurement on contract term alignment; track budget and financial performance; lead root-cause analysis for performance gaps; identify opportunities to optimize vendor spend and delivery effectiveness
Seniority
Senior, hands-on IC
