Dedicated Support Engineer
Core
Provide technical guidance, troubleshooting, and workflow configuration for LiveRamp's global customers to ensure seamless data collaboration and high satisfaction.
Role type
Dedicated Support Engineer
Builds
Technical support services and streamlined client setup workflows for advertisers, agencies, and data providers
Domain
Advertising technology and data collaboration
Deliverable
client delivery
Required skills
Technical troubleshooting, process improvement, stakeholder management, SQL querying, API/Postman usage, CRM/ticketing platform management
Preferred skills
SQL querying, API/Postman, Salesforce, Zendesk
Responsibilities
Manage ticket queue for technical guidance, implement and configure client workflows, analyze case data to improve outcomes, collaborate with Technical Services team
Seniority
Mid-level, hands-on IC
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