Service Operations Continuous Improvement Manager
Core
Drive continuous improvement strategies and manage service centre operations to optimize efficiency, quality, and financial performance.
Role type
Senior Service Operations Manager (Continuous Improvement)
Builds
Optimized service processes, cost-effective repair/reconditioning workflows, and high-performing service teams.
Domain
Industrial services / Manufacturing operations / Resource management
Required skills
Lean manufacturing, Six Sigma, process analysis, team leadership, financial forecasting, KPI management, stakeholder engagement, root cause analysis, resource allocation
Preferred skills
Engineering or Business Administration background, fluent English, experience with ALPS board processes
Technologies
Lean tools, Six Sigma frameworks, KPI dashboards, project management software
Responsibilities
Develop and implement continuous improvement strategies; manage service centre cost centre forecasts and results; lead and develop the Service Centre team; ensure jobs are executed according to priority with sales; secure QHSE culture within service centres.
Seniority
Senior, hands-on IC with team leadership