Service Personnel Planning Analyst
Core
Coordinate offshore and onshore technical assistance activities, ensuring efficient resource allocation, service scheduling, and customer satisfaction for Field Service Engineers.
Role type
Service Personnel Planning Analyst
Builds
Field service operations and technical assistance delivery
Domain
Offshore, Oil & Gas, Marine, Energy, Industrial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
workforce scheduling, resource allocation, backlog management, service forecasting, data analytics, operational planning, labor booking management, stakeholder negotiation, safety documentation, technical checklist management
Preferred skills
Power BI, offshore mobilization/demobilization processes, technical assistance services, OneService/Movex systems
Technologies
Petronect, SAMC, DRAKE, OneService, IB tools, Movex, Microsoft Excel
Responsibilities
Plan and organize offshore/onshore technical assistance activities; Coordinate personnel logistics including mobilization, demobilization, transportation, and accommodation; Interface with customers, FSEs, HR, and service teams to align priorities; Monitor technical service activities from planning to completion; Analyze FSE reports for quality and deviations; Manage labor bookings and workforce allocation; Own and manage the Service Backlog; Negotiate service schedules with customers; Prepare operational performance analyses and recommendations.
Seniority
Mid-level, hands-on IC