Product Expert Fresh Water Generators Service
Core
Provide technical product support and expert guidance for Fresh Water Generators (AQUA, JWP, MEP, ORCA) to customers, sales teams, and service centers, focusing on troubleshooting, performance audits, and serviceability.
Role type
Senior IC Product Expert (Fresh Water Generators Service)
Builds
Service bulletins, product documentation, training programs, and repair methods for marine desalination systems.
Domain
Marine engineering / Desalination systems / Heat transfer
Deliverable
product features | dashboards & analysis | client delivery
Required skills
Desalination systems expertise, heat transfer knowledge, mechanical engineering, electrical engineering, marine water production systems, energy efficiency, technical documentation, training delivery, complex problem solving
Preferred skills
Vessel engine room knowledge, automation systems, new product development (NPD), engineering product development (EPD)
Technologies
AQUA, JWP, MEP, ORCA systems
Responsibilities
Answer technical product tickets and questions, act as consultant for EPD and NPD projects, document solutions for automation and mechanical issues, prepare and publish service bulletins, maintain product documentation (catalogues, manuals), support training team and deliver hands-on training, develop repair methods and technical instructions, support customer claims resolution
Seniority
Senior, hands-on IC
