Sr. Claims Consultant-Reporting Leave & Disability
Core
Deliver operational insights to drive performance, quality, and service excellence across the Leave & Disability organization by creating reporting, analyzing metrics, and recommending data-driven solutions.
Role type
Senior Claims Consultant (Reporting & Analytics)
Builds
Operational dashboards, scorecards, and presentations for leadership decision-making
Domain
Insurance (Leave & Disability Claims)
Deliverable
dashboards & analysis
Required skills
Business analytics, Workforce planning, Operational reporting, Quality analysis, Claims operations, Microsoft Excel (advanced), Data set analysis, Problem-solving, Critical thinking
Preferred skills
Leave & Disability experience, Insurance/Claims Operations, Workforce Management, Power BI, Tableau, SQL, Alteryx, Quality management practices, Root cause analysis, Continuous improvement, Timing studies, Project management
Technologies
Microsoft Excel, Power BI, Tableau, SQL, Alteryx, FINEOS
Responsibilities
Develop and maintain daily, weekly, monthly, and quarterly operational reporting packages; Analyze performance metrics to identify trends, risks, and operational gaps; Partner with Quality team to review audit findings and recommend corrective actions; Collaborate with Workforce Management to analyze staffing, capacity, and productivity trends; Lead quarterly timing and work measurement studies to evaluate operational processes; Present findings and recommendations to leaders at various levels.
Seniority
Senior, hands-on IC
