Benefitfocus Client Relationship Consultant
Core
Support strong client relationships for 2-4 assigned clients in the retirement benefits and financial services sector, acting as a secondary point of contact for inquiries and issue resolution.
Role type
Client Relationship Consultant (Financial Services)
Builds
Client service continuity and operational efficiency for benefit administration platforms
Domain
Financial Services / Retirement Plans / Benefits Administration
Deliverable
client delivery
Required skills
Client relationship management, Retirement plan administration, Microsoft Office (Excel), Analytical problem-solving, Audit support, Client reporting, Issue resolution
Preferred skills
Bachelor's degree, Multi-client relationship experience in retirement/financial services
Technologies
Automated workflow systems, Microsoft Office Suite
Responsibilities
Serve as secondary point of contact for client needs and inquiries, Partner with Operations on daily processing and research, Prepare and deliver monthly client reporting, Research and resolve client issues and service concerns, Provide backup client coverage, Participate in client service reviews and audits
Seniority
Mid-level, hands-on IC
