Benefitfocus Technical Lead
Core
End-to-end delivery of technical solutions and services for assigned clients, ensuring alignment with client expectations and contractual commitments.
Role type
Senior IC technical lead (service delivery)
Builds
Cloud-based benefits software solutions for consumers, employers, insurance carriers, and brokers
Domain
Insurance / Benefits Administration / SaaS
Deliverable
client delivery
Required skills
service delivery leadership, client account management, technical customer support, problem-solving, analytical skills, stakeholder management
Preferred skills
benefits administration platforms, SaaS solutions, complex client implementations, integrations, service management best practices
Technologies
cloud-based benefits software, SaaS solutions
Responsibilities
Serve as primary technical subject matter expert for assigned client accounts, drive innovation to address complex client requirements, oversee day-to-day service delivery operations, monitor service delivery performance metrics, coordinate with cross-functional teams and external vendors, implement best practices and standards, lead continuous improvement initiatives, provide guidance and training to team members
Seniority
Senior, hands-on IC
