National Account Manager, Employee Benefits
Core
Manage assigned national account blocks of clients, supporting National Account Executives to ensure high-level customer experience and operational efficiency.
Role type
National Account Manager (Employee Benefits)
Builds
Client service operations and retention strategies for national accounts
Domain
Financial services / Employee benefits
Deliverable
client delivery
Required skills
Account management, external relationship management, block analysis, solution-driven problem solving, critical thinking, delegation
Preferred skills
High-volume work balance, proactive client education, process improvement
Technologies
N/A
Responsibilities
Maintain day-to-day account management for assigned client blocks; support National Account Executives in service matters; address client service needs and reduce operational complexities; identify improvement areas and provide product/system education; develop action plans through block analysis; manage external relationships with clients and brokers; deliver stewardship presentations.
Seniority
Individual Contributor