Manager Forecasting, Workforce Management
Core
Lead forecasting and capacity planning for Canadian Operations, driving demand forecasts, staffing models, and resource optimization to support business volume and productivity needs.
Role type
Manager, Workforce Management & Forecasting
Builds
Demand forecasts, staffing capacity models, and resource plans for Canadian Operations
Domain
Insurance / Workforce Management / Data Analytics
Deliverable
production ML models
Required skills
Forecasting, Time series analysis, Statistical modeling, Capacity planning, Stakeholder management, Data analysis, Project management, SQL, Python, AWS Sagemaker, Tableau/Power BI, Erlang-C, Queuing theory
Preferred skills
Workforce Management Software (IEX, Genesys, Amazon Connect, Pega), BPO/Call center experience, Continuous improvement methodologies
Technologies
Python, AWS Sagemaker, Tableau, Power BI, SQL
Responsibilities
Lead and mentor Forecasting Analysts; Design and refine forecasting models and resource plans; Measure and forecast demand across business units; Calculate optimal staffing levels; Provide data-driven recommendations to senior leaders; Identify and implement continuous improvement opportunities; Ensure data accuracy and alignment with business needs.
Seniority
Manager, hands-on IC with team leadership
