Manager I, Client Digital
Core
Lead end-to-end business analysis for client app enhancements, managing demand intake, backlog prioritization, and delivery oversight for digital platforms in the life and health insurance sector.
Role type
Senior Business Analyst / Product Manager
Builds
Client-facing digital platforms (mobile apps, portals) for life insurance, health, wealth, and pension services
Domain
Insurance, Wealth Management, Digital Financial Services
Required skills
Business analysis, requirements elicitation, backlog management, stakeholder management, change management, business testing, data analytics, process improvement, user story creation, acceptance criteria definition
Preferred skills
Insurance/pension/wealth domain knowledge, regulated industry experience, privacy/security awareness
Technologies
Digital platforms, mobile apps, portals, analytics tools
Responsibilities
Lead business analysis for client app enhancements and BAU improvements; Manage business demand intake and backlog quality; Maintain end-to-end client journey and requirement integrity; Provide business oversight of delivery, change readiness, and adoption; Support live-platform incident analysis and service recovery; Drive insight-led continuous improvement and governance
