Manager I/Assistant Manager, Client Digital
Core
Lead commercialization planning, launch execution, and adoption growth for a client-facing digital application in the financial services sector.
Role type
Manager I/Assistant Manager, Client Digital
Builds
Client mobile applications and digital servicing platforms
Domain
Financial Services (Life Insurance/Pension) + Digital Product Commercialization
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Commercialization planning, go-to-market strategy, application adoption analysis, production support coordination, stakeholder management, business requirement consolidation, incident triage, change management
Preferred skills
Agile delivery practices, business analysis, User Acceptance Testing, marketing automation, campaign performance tracking
Technologies
Mobile applications, digital platforms, CRM systems, marketing automation tools
Responsibilities
Define launch priorities and coordinate readiness across business, technology, and operations; Develop communication materials and change support tools for clients and advisors; Identify adoption barriers and propose initiatives to increase digital servicing penetration; Analyze usage data and client behavior to generate actionable insights; Manage production support, incident follow-up, and post-implementation reviews; Consolidate business requirements and facilitate cross-functional stakeholder discussions
Seniority
Manager, hands-on IC with strategic oversight
