ASESOR DIGITAL EXPRESS I PER
Core
Front-line digital sales and customer service advisor for BBVA, assisting clients in branches with digital migration, account inquiries, and product activation.
Role type
Front-line digital sales and customer service advisor
Builds
Digital adoption and customer service for BBVA retail banking
Domain
Retail banking / Digital transformation
Deliverable
product features
Required skills
Customer service, digital product sales, account management, regulatory compliance, incident reporting, card operations
Preferred skills
Empathy, continuous improvement mindset, digital channel advocacy
Responsibilities
Sell digital products to visiting clients, resolve customer inquiries about migration and digitalization, identify transferable monetary and non-monetary operations, educate clients on digital channels and ATMs, report digital channel incidents, handle card delivery and activation, assist with account and loan inquiries, process quick non-cash transactions, adhere to operational and regulatory controls.
Seniority
Individual Contributor, entry to mid-level