Customer Experience Agent (Europe)
Core
Support global clients via live chat, phone, email, and digital platforms for an online trading group, resolving technical queries and account processes.
Role type
Independent Contractor Customer Experience Agent
Builds
Client support and account management for OANDA's trading products
Domain
FinTech / Online Trading
Deliverable
client delivery
Required skills
Client-facing experience, Fluent English, Native or fluent German/French/Spanish/Polish, CRM proficiency, Regulatory compliance knowledge
Preferred skills
Trading/financial markets experience, Modern support infrastructure experience (Salesforce/Zendesk)
Responsibilities
Inform clients about products and usage, Provide troubleshooting for platform access and account processes, Manage and resolve standard cases using CRM tools, Adhere to operational workflows and regulatory standards, Participate in operational briefings and training, Promote positive client relations
Seniority
Individual Contributor
