Customer Experience Agent (Europe)
Core
Support global clients with product inquiries, troubleshooting, and account processes via live chat, phone, email, and digital platforms.
Role type
Independent Contractor Customer Experience Agent
Builds
Client support services for an online trading group
Domain
FinTech / Online Trading
Deliverable
client delivery
Required skills
Client-facing experience, Fluent English, Native or fluent German/French/Spanish/Polish, CRM/ticketing system proficiency
Preferred skills
Experience with Salesforce/Zendesk, Trading/financial markets background
Technologies
Salesforce, Zendesk, CRM tools
Responsibilities
Inform clients about products and usage, Provide troubleshooting for platform access and account processes, Manage and resolve standard cases using CRM tools, Adhere to operational workflows and regulatory standards, Participate in operational briefings and training, Promote positive client relations
