Service Coordinator
Core
Coordinate on-site service activities for Critical Power business, ensuring compliance with safety and customer standards while acting as the primary customer interface.
Role type
Service Operations Coordinator
Builds
Service delivery for Data Centers, Healthcare, Telecommunications, Financial Services, Manufacturing, Government, Aerospace, and Energy & Utilities
Domain
Industrial automation / Critical Power / Electrical equipment
Deliverable
client delivery
Required skills
Service operations coordination, contract performance monitoring, service documentation management, engineer competency tracking, resource allocation, continuous improvement, stakeholder management
Preferred skills
Experience in critical power, UPS systems, electrical equipment, industrial automation, telecommunications
Technologies
Salesforce, SAP, Jira, ServiceNow, Microsoft Project, Asana
Responsibilities
Coordinate service operations and act as the main customer interface; Identify gaps in service execution and implement corrective actions; Monitor completion of service interventions and ensure accurate documentation; Maintain engineer competency and training records; Collaborate to optimize Field Service Engineer resource allocation; Support continuous improvement initiatives; Ensure compliance with ABB processes and health and safety requirements
Seniority
Mid-level, hands-on IC