Technical Support Expert - PLC & HMI
Core
Provide advanced technical support, troubleshooting, and commissioning for ABB AC500 PLC and CP600 HMI platforms and their connectivity to variable frequency drives.
Role type
Senior Technical Support Expert (Industrial Automation)
Builds
Operational reliability for industrial motion drive products
Domain
Industrial Automation / Variable Frequency Drives
Required skills
PLC programming, HMI configuration, VFD integration, electrical troubleshooting, commissioning, technical writing, training delivery, warranty management, Salesforce case management
Preferred skills
HVAC/Wastewater application knowledge, Associate's or Bachelor's in Electrical Engineering
Technologies
AC500, CP600, VFDs, Salesforce
Responsibilities
Escalate and resolve complex technical issues via phone/email; perform hands-on testing on electrical equipment up to 600 VAC; analyze problems and coordinate solutions with engineering teams; create technical documentation and training content; manage product warranties and authorize service contractors; support high-volume call queues. (via careerplan.io/jobs/JR00049344-technical-support-expert-plc-hmi-at-abb)
Seniority
Senior, hands-on IC