Technical Support Specialist
Core
Provide global pre-sales and after-sales technical support for ABB's automation control systems to channel partners and customers in the energy industry.
Role type
Senior Technical Support Specialist (Pre-sales & After-sales)
Builds
Technical solutions and support for ABB control systems (System 800xA, Freelance DCS, Symphony Plus) for Energy Industries Division
Domain
Industrial Automation / Process Automation / Energy
Deliverable
client delivery
Required skills
Hands-on project engineering with ABB Control System products, Technical solution advising, System configuration, Issue resolution with L3 teams, Training delivery, Bid phase engineering support
Preferred skills
Batch management applications, Water solutions, F&B applications, OT digital offerings, International support experience, Multi-timezone flexibility (via careerplan.io/jobs/JR00047925-technical-support-specialist-at-abb)
Technologies
System 800xA, Freelance DCS, Symphony Plus
Responsibilities
Lead pre-sales technical queries and advise on best-fit solutions, Lead technical discussions with partners and customers on control systems, Support partners with sales and customized technical training, Provide initial system configuration guidance to new partners, Act as first global support contact for partners, Liaise with Product Managers and L3 teams for issue resolution
Seniority
Senior, hands-on IC