Staff Application Engineer
Core
Provide expert technical support, troubleshooting, and maintenance for ABB's full Instrumentation Portfolio (automation software and hardware) to ensure successful deployment, operation, and maintenance for customers.
Role type
Staff Application Engineer (Instrumentation)
Builds
Service portfolio delivery, customer incident resolution, and operational readiness of instrumentation systems.
Domain
Industrial Automation / Instrumentation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, software troubleshooting, system/platform troubleshooting, root cause analysis, preventive maintenance, corrective maintenance, customer relationship management, technical training delivery, cross-functional collaboration, documentation, knowledge management.
Preferred skills
ABB Instrumentation product support, distributed I/O systems knowledge, field service experience, managed services experience, Knowledge-Centered Service (KCS) methodologies, technical coaching.
Technologies
Automation software, hardware, distributed I/O systems
Responsibilities
Execute technical support and solve complex customer issues; perform remote and on-site field service support; own customer incidents and escalations; build strong customer relationships as a trusted technical advisor; collaborate with cross-functional teams to resolve issues and improve products; contribute to continuous improvement by documenting technical knowledge and developing self-service content.
Seniority
Staff, hands-on IC with strategic influence