(80 - 100%) Senior Technical Support Engineer
Core
Lead product lifecycle management, resolve complex technical issues, and provide expert support for electrical power generation control systems.
Role type
Senior Technical Support Engineer (Product Lifecycle & Field Diagnostics)
Builds
UNITROL, MEGATROL, and SYNCHROTACT applied solutions for electrical power generation
Domain
Energy Industries / Electrical Power Generation / Embedded Control Systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Power Generation System know-how, Embedded Software, Control Hardware, Power Electronics, Excitation Systems, Root Cause Analysis, Global Product Change Management, Feasibility Studies, Technical Documentation, Remote Diagnostics
Preferred skills
German, French, or Spanish
Technologies
UNITROL, MEGATROL, SYNCHROTACT
Responsibilities
Lead feasibility studies and manage global product changes (HW/SW/BOM), analyze and resolve complex technical issues across the product portfolio, perform remote diagnostics and lead root cause analysis, provide expert technical support to global teams and business partners, capture learnings from support cases and translate them into structured knowledge documentation
Seniority
Senior, hands-on IC