Commercial Operations Analyst
Core
Capturing, documenting, and improving commercial processes to ensure clarity, consistency, and scalability across the organization.
Role type
Senior Business Analyst (Process Improvement)
Builds
Process maps, workflow diagrams, checklists, playbooks, and business requirements for technology teams.
Domain
Commercial Operations / Business Process Management
Required skills
Process mapping, business requirements translation, stakeholder management, analytical thinking, documentation, continuous improvement, workflow automation, KPI definition
Preferred skills
Lean Six Sigma, AI-enabled productivity tools, Agile delivery, project management
Technologies
Confluence, Lucidchart, Jira, Microsoft Visio, workflow automation tools, reporting and analytics tools
Responsibilities
Capture existing commercial processes through workshops and stakeholder interviews; Translate business needs into clear requirements for developers and product owners; Identify gaps, duplication, and inefficiencies to recommend simplification and automation; Support the implementation of new processes and create training materials; Define KPIs and reporting needs to measure process improvement impact.
Seniority
Mid-Senior, hands-on IC (via careerplan.io/jobs/JR000364-commercial-operations-analyst-at-collinsongroup)