Civil Enforcement Officer
Core
Enforce parking restrictions and tackle anti-social behaviour by issuing penalty charge notices and conducting patrols on the highway network.
Role type
Civil Enforcement Officer (front-line uniformed)
Builds
Penalty Charge Notices, enforcement records, and evidence for legal proceedings
Domain
Local government / Highway enforcement / Parking management
Required skills
Patrol execution, issuing penalty notices, conflict resolution, customer service, risk assessment, data recording, IT systems operation, legislation knowledge
Preferred skills
Parking industry experience, handling aggressive behaviour, working alone
Technologies
Handheld technology equipment, radios, IT systems and applications
Responsibilities
Conduct pro-active inspections for parking, environmental, and anti-social behaviour offences; Issue Penalty Charge Notices to contravening vehicles; Deal with contentious situations assertively and diplomatically; Identify faults and maintain Pay and Display machines; Report issues to the Council or Police; Work anti-social hours and evenings/weekends; Liaise with external agencies and internal service areas.
Seniority
Entry-level / Standard