P&C Operations Training Specialist
Core
Design and deliver training programs for Workday enhancements, process changes, and digital capability rollouts to ensure employees and managers have the knowledge and skills to work effectively.
Role type
Training & Learning Delivery Specialist
Builds
Training assets (job aids, guides, e-learning), live/virtual training sessions, and evaluation frameworks for P&C transformation initiatives
Domain
Humanitarian non-governmental organization (INGO) operations
Required skills
Instructional design, training needs assessment, facilitation of live/virtual sessions, creation of training assets (job aids, guides, e-learning), evaluation of training effectiveness, management of training libraries
Preferred skills
Workday end-user or training knowledge, instructional design certification, experience in complex matrixed organizations, microlearning content creation, proficiency with Articulate 360, Adobe Suite, or Moodle
Technologies
Workday, Articulate 360, Adobe Suite, Moodle
Responsibilities
Lead end-to-end design and delivery of training programs, design and conduct training needs assessments, create training assets, facilitate live and virtual training sessions, build evaluation frameworks, establish and maintain a centralized training library, partner with Change Management Specialists, track training completion metrics, conduct post-implementation reviews
Seniority
Mid-level, hands-on IC